Terms and Conditions

1.Provider and scope

Your contracting party is FlyingStar Flughafentransfer, proprietor Aziz Ur Rehman, Bensheimer Straße 89, 65428 Rüsselsheim am Main, Germany. Email: info@flyingstar-flughafentransfer.de. Telephone: +49 6142 3016333. WhatsApp: +49 1515 3684687. VAT ID: DE369025280.

These Terms and Conditions apply to the transfer and chauffeur services confirmed by us, including airport, hotel, trade fair and long-distance transfers booked by telephone, email, messenger or through our website.

Individually agreed terms take precedence over these conditions. To avoid misunderstandings, we recommend recording such agreements in the booking confirmation; their priority does not depend on any particular form.

2.Enquiries, bookings and formation of contract

A price calculation or a non-binding quotation request is not a confirmed booking. By expressly placing a booking order, you make a binding offer. A contract is formed when we expressly confirm the journey in text form, such as email or messenger, or perform it as agreed. A mere acknowledgement of receipt does not constitute acceptance.

Please promptly check the confirmation: date and time, pickup and destination, passenger numbers, luggage, extras and telephone number, and for airport pickups the flight number, arrival date and meeting point. Report errors or changes immediately. Statutory rights remain unaffected.

Online bookings normally require at least 12 hours’ notice. Shorter-notice enquiries can be made by telephone and require our express acceptance. This booking limit is separate from the cancellation deadline in section 5.

3.Service, pickup time and fixed price

We transport the confirmed passengers at the agreed time from the agreed pickup location to the agreed destination. For airport pickups, the confirmed meeting point applies. Keep your phone switched on and remain reachable on the number provided on the day of travel.

The confirmed fare is per vehicle for the confirmed route, passenger and luggage numbers and agreed extras. It includes any applicable statutory VAT. The fixed fare does not change solely because of actual traffic conditions.

Additional stops, route changes requested by you, undeclared special luggage requiring another vehicle and other extras are charged only as agreed. Waiting charges are governed solely by section 7 and the rate agreed in advance.

For journeys to the airport, planning must take account of the flight time and necessary advance arrival times. Provide the information needed for this purpose. Our obligation to perform the service properly remains in place.

4.Payment

Unless expressly agreed otherwise, payment is made in euros in cash to the driver after the journey. Other payment methods, including card, bank transfer or PayPal, apply where agreed in advance and stated in the booking confirmation.

The total price communicated before the contract is concluded applies. Payment charges will not be added retrospectively; statutory prohibitions on payment surcharges remain unaffected.

5.Free cancellation and late cancellation

You may cancel each booked journey free of charge up to and including 4 hours before the agreed pickup time. The time we receive your message is decisive. Use email or the messenger used for the booking and provide your booking reference.

For cancellation less than 4 hours before pickup or a no-show for which the customer is responsible, we may claim the remuneration remaining payable or recoverable loss under the applicable statutory rules. Saved expenses and alternative earnings that must be credited are deducted. The full fare is not charged automatically.

We will provide a transparent calculation. You may show that no claim or a lower claim exists. An invoice is payable within 7 calendar days of receipt unless a different period is agreed. Statutory objections remain unaffected.

For return bookings, each leg is assessed using its own pickup time. Cancelling one leg does not cancel the other. The confirmed price for that leg applies; if no split is stated, the allocation must be clarified transparently. Amounts prepaid for services cancelled free of charge will be refunded without undue delay.

6.Flight details, monitoring and changes

A correct flight number includes the airline code and number, for example LH 123, and the arrival date so the passenger’s actual incoming flight can be identified unambiguously. Provide the terminal where known.

Where a correct flight number is supplied, we monitor the flight using airline, airport or customary industry data sources and adjust dispatch arrangements to the actual arrival.

Notify us as early as possible of rebooking, a changed flight number, a different arrival airport or other material changes. A cancelled flight does not automatically cancel the transfer. Contact us to agree the arrangements; statutory rights and the free cancellation period remain unaffected.

7.Waiting time and charges

8.No-shows

A no-show may arise where, despite a properly offered pickup, the passenger does not attend the agreed location and remains unreachable after a reasonable waiting period and at least three documented contact attempts by telephone, SMS or messenger, reasonably spaced over time. The minimum free waiting periods must be respected.

For monitored airport pickups, actual arrival and identifiable baggage, immigration or airport processing delays must be taken into account. Three calls made immediately one after another do not alone justify ending the booking immediately. Known delays are not treated as a no-show solely because of their duration.

A statement that the passenger will not travel without timely cancellation, or arrival on a different flight without timely notification, may also constitute late cancellation or a no-show depending on the circumstances. Any charge is governed solely by section 5. No waiting charges arise on airport transfers to or from FRA or HHN.

9.Passengers, luggage and child seats

Provide complete passenger and luggage details. Special or oversized luggage and accompanying animals must be agreed in advance. The vehicle’s permitted capacity must not be exceeded. Changes may require a different vehicle; additional services and prices must be agreed.

Child seats must be booked in advance, specifying the number and relevant information about the child, and confirmed by us. Children may only travel with suitable restraints required by law. If this cannot be ensured, the journey must not proceed. Statutory claims remain unaffected.

Follow the driver’s safety instructions and wear seat belts. Where there is a specific danger to passengers, the driver or the vehicle, carriage may be refused or ended to the extent necessary, with due regard to a safe procedure.

10.Replacement taxi where we are responsible

If we cannot perform a confirmed journey as agreed due to an error for which we are responsible, you may use a regular replacement taxi for the same or a comparable route. Examples include a booking not entered in our system, an incorrect date or a vehicle not dispatched.

Contact us as soon as possible so that we can arrange timely replacement transport. If timely assistance is unavailable or further waiting would jeopardise the journey, you need not delay a necessary replacement journey solely to make this contact.

Under this undertaking, we reimburse the positive difference between our confirmed fare and the documented, necessary cost of the regular replacement taxi. If its fare is not higher, there is no positive difference. Any amount already paid to us for the unperformed journey will be refunded separately. Further statutory claims remain unaffected.

Please supply a taxi receipt or invoice showing date, time, amount and route, together with your booking reference and bank details. A photo or scan is sufficient. Please submit the documents within 14 calendar days; this is not a time limit extinguishing statutory claims. The promised reimbursement will be paid within 10 working days after complete documents are received.

Voluntary tips, avoidable detours and unnecessary luxury or special transport are not covered by this undertaking. Statutory claims and replacement measures necessary and reasonable in the individual circumstances remain unaffected.

11.Parking, flights and other travel costs

Our taxi-fare difference reimbursement undertaking does not cover parking fees or flight costs.

In particular, it does not cover travel in your own vehicle, fuel or vehicle-use costs, or parking fees at the airport or an external provider, including fees for the full duration of a holiday or business trip.

This undertaking also does not cover missed or unused flights, replacement flights or rebooking charges, whether Economy, Business or First Class, or additional hotel costs or other travel costs and consequential losses.

This limits only the additional contractual reimbursement undertaking; it is not a blanket exclusion of statutory damages claims. Such claims are governed by section 15. The mandatory liability cases specified there remain expressly unaffected.

12.VAT treatment of reimbursement

For customers who cannot deduct input VAT, eligible costs include VAT actually charged. VAT is not deducted as a blanket rule. To the extent the customer is entitled to deduct input VAT on the replacement transport, that deductible VAT is excluded when calculating the loss; any such entitlement must be disclosed.

No additional VAT is added to a payment that qualifies as genuine damages for VAT purposes. The fare-difference calculation must consistently account for the actual tax burden and saved costs; the same loss will not be reimbursed twice.

13.Disruption and partner operators

In the event of vehicle failure, staff absence or capacity constraints, we may appoint suitable partner operators to carry out the journey. FlyingStar remains your contracting party. The confirmed fixed fare and service remain unchanged. Booking data necessary for performance may be passed on in accordance with applicable data protection law.

If performance or a timely replacement is not possible, we will notify you without undue delay. Prepayments for services not performed will be refunded. A refund alone does not exclude further statutory claims.

The taxi-fare difference undertaking in section 10 requires an error for which we are responsible. This additional undertaking does not apply to exceptional, unavoidable events outside our responsibility. Weather, traffic congestion, an accident or vehicle failure does not automatically exclude liability; the particular circumstances, reasonable precautions and available remedies are decisive.

14.Vehicle damage, cleaning and lost property

Customers are liable under statutory rules for damage and exceptional soiling caused through their fault. Only necessary, reasonable and transparently evidenced costs may be claimed. Normal signs of use are not charged. No automatic cleaning or damage flat fee applies.

Check your luggage and personal belongings before leaving the vehicle. If you lose an item, notify us promptly with the booking reference and a description. Found items are handled in accordance with statutory requirements; any return shipment will be arranged with you. There is no blanket exclusion of liability for lost property.

15.Liability and mitigation of loss

Our liability is unlimited for intent and gross negligence and for culpably caused injury to life, body or health. Mandatory statutory liability, particularly under the German Road Traffic Act, remains unaffected.

For ordinary negligence, we are liable for breach of essential contractual duties whose fulfilment makes proper performance possible and on whose observance customers may ordinarily rely. In these cases liability is limited to loss typical of the contract and foreseeable when it was concluded. Otherwise liability for ordinary negligence is excluded to the extent permitted by law. These rules also apply to acts of our legal representatives and persons engaged to perform our obligations.

Contributory fault by the customer and the statutory duty to mitigate loss are taken into account under section 254 of the German Civil Code. This may include reasonable, timely replacement transport and warning of an unusually high risk of loss that we neither knew nor ought to have known about. This does not automatically exempt us from liability.

16.Privacy and final provisions

Our Privacy Policy explains how personal data is processed. These conditions do not create additional consent to advertising or tracking.

German law applies, while mandatory consumer protection rules remain unaffected. Individually agreed terms retain priority. If a provision is invalid, statutory rules take its place; the remaining provisions continue to apply to the extent permitted by law. The German and English versions are intended to convey the same terms; statutory interpretation rules remain unaffected.