How to find your Flying Star driver after landing: the pickup in 4 steps, the meeting points at Terminal 1, 2 and 3, and everything else you need to know.
You don't need to look for a taxi rank or a car park: we track your flight, call you and wait at a fixed meeting point.
We track your flight in real time. If you land early or late, your driver adjusts the pickup time automatically – with no extra charge for waiting time.
Shortly after landing, your driver calls you on the mobile number you provided. Please keep your phone switched on and stay reachable.
Once you have your luggage, call your driver again or send a WhatsApp message. You will then get the car model, colour and licence plate.
Your driver picks you up within five minutes at the agreed exit of your terminal – see the meeting points below.
Each terminal has a fixed meeting point. Your driver waits there with a name sign and confirms the spot by phone or WhatsApp beforehand.
Meeting point: Upper level (departures), exit B-6
After baggage claim, take the escalator or lift one level up to the departures level. Your driver waits at exit B-6.
Meeting point: Exit E-9
Terminal 2 is on a single level, so you don't need to change floors. After baggage claim, walk straight to exit E-9.
New
Meeting point: Departures, first exit G, H, J
In the new Terminal 3 your meeting point is on the departures level, at the first exit G, H, J. Your driver confirms the exact spot with you beforehand.
No problem: we follow your landing time live. Waiting time caused by a delay is free of charge.
Your driver waits for you at the meeting point with a name sign, so you can spot your driver right away.
Please enter your mobile number with the country code (e.g. +44) when booking and keep your phone switched on after landing.
Guests with a foreign SIM card can use the free Wi-Fi at Frankfurt Airport. We then contact you via WhatsApp.
If you use a wheelchair or need help walking, we pick you up right where you are.
After baggage claim your driver gives you the make, colour and licence plate of the car.
Call or message your driver and our dispatch at any time – also on the day of travel.
Photos via Wikimedia Commons: Erica Fischer (CC BY 2.0), Gnoeee (CC BY-SA 4.0), Kurt Kaiser (CC0), Matti Blume (CC BY-SA 4.0, CC BY-SA 4.0), Donald24 (CC0, CC0); cropped.
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