CALL US AT ANY TIME: +(49) 6142 30 16 333

Frequently asked questions

Frequently asked questions.

On this page you will find answers to the current and most frequently asked questions.

Fyingstar Airport Transfer is a car rental company and cab company. We are a company that applies for a concessionary with a focus on "Frankfurt Airport Transfer", also known as "Airport Shuttle, Shuttle Service, Bus to Flight, Airport Taxi, Taxi to Airport, Airport Feeder", or just Taxi. We also provide courier services and express transportation for our clients. With Flyingstar you can book your journey in three different ways. You can book online using the booking form here on our website and you will immediately receive a confirmation that we have received your request. Shortly after, you will receive a booking confirmation by email from one of our staff. If booking on the platform is too cumbersome for you, one of our staff will also be happy to take your order on WhatsApp. +(49) 15153684687 and you will receive a confirmation via WhatsApp. Or you can book your trip by phone +(49)61423016333 and they can leave your travel information with us so we can plan your trip together.
Flying Star Airport Shuttle accepts cash payments as well as credit cards and PayPal, of course you will receive a regular receipt for each payment.
Our Airport Shuttle Service Frankfurt offers you the possibility to book a ride for other people and if you want to pay in advance, you can do it on our PayPal account.
If you book a ride with us and our Airport Shuttle car does not reach you due to technical reasons or a problem in the online system, you can call a local cab to continue your trip if there is a difference between the cost of our trip and the cost of the other cab ride. We will refund you the extra money. We will not refund extra money if our driver comes to pick you up and has an accident on the way.
On our website you can book a ride without registration. But a one-time registration will save your time in the future for online ride booking.
We pick you up anywhere in Germany and Europe, if your destination is Frankfurt Airport. Or vice versa from Frankfurt Airport, you want to travel throughout Germany or Europe.
There are no hidden surcharges. If our website charges online prices, these are our final costs.

Why should you choose Flyingstar airport transfer?

24/7 customer service Genuine Approach

We are always available for you 24 hours a day. 365 days a year.

Free cancellation home-pickup

Up to 24 hours before your transfer, all cancellations are free of charge.

Professional drivers airport

Our drivers are all professionally trained and are at your disposal - also in English.

Great price-performance ratio Rental

Provide quality service at the lowest price. No fees for EC or card payments

Simple and flexible booking company-contract

Book by phone, online or even easily via WhatsApp. The booking takes only 5 minutes.

No credit card fees company-contract

Don't have any cash on you? We are happy to accept any credit card free of charge - even contact less