Logo Fylingstar Airporttransfer

Everything your trip needs is already there!

Frequently asked questions

Frequently Asked Questions

Find answers to the most common questions about our services

The driver will contact you by telephone or WhatsApp after you land at Frankfurt airport to give you his mobile telephone number as well as further information about the car he will be driving. The driver will be waiting for you once you collect your luggage from baggage claim. He will assist you with your luggage at Frankfurt airport and then take you on your Frankfurt airport transfer.

There are meeting points at Frankfurt Airport. These are:

• Terminal 1: (Departure Level), Exit B6

• Terminal 2: (Exit E9)

At one of these locations, your driver will personally meet you at the airport for your private .airport transfer at Frankfurt Airport.

We are constantly checking your flight status in real-time. If there's an issue with your flight, this will be reflected in your pickup time; therefore, your driver will wait for you at Frankfurt Airport without any additional cost to you.

The FlyingStar Frankfurt Airport Transfer offers fixed prices. Therefore, you will always have the price set before booking. In addition to that, we also provide flight tracking services, as well as individual pickup at the terminal. Our drivers will not keep you waiting. Also, there will be no running meters. All these features make our airport transfer much more comfortable and predictable than a traditional taxi.

The airport transfer from Frankfurt Airport can be booked via our website. Alternatively, you can also reserve with us via telephone, email, or WhatsApp. After we have received your booking request, you will receive an immediate confirmation.

No. The prices for FlyingStar Airport Transfers are fixed, irrespective of whether it is day or night, or if the journey takes place during peak traffic times.

Yes. If you wish to cancel your booking, there is no charge for this if canceled prior to four hours of pickup.

Yes. The Airport Transfer Service is available 24 hours a day, 7 days a week at all times in and out of Frankfurt Airport (FRA), including holidays.

We have our primary focus on transferring people to and from Frankfurt Airport (FRA) but you can also transfer in Frankfurt and use us for an address in the city.

Yes. We provide infant carriers, booster seats, and child car seats. When making your reservation, please make sure to select what seat(s) you need. There will be a fee charged for this service.

We have a variety of vehicles, including sedans, the VW Passat, the VW Passat wagon, and larger vans like the Mercedes-Benz V Class and Mercedes-Benz Vito. This allows for travel by one person, family, or group with many items of luggage.

Any desired adjustments (time for pickup, address, etc., number of people) can be made directly to Flying Star customer service.

Our customer service is available at any time:

Phone & WhatsApp: +49 151 53684687

Email: info@flyingstar-flughafentransfer.de

There is a wide variety of ways to pay for your Frankfurt airport transfer. We will accept:

• Bank transfer

• Invoice (by agreement)

• Credit-card online payment link

• Cash payment

• Debit/credit card payment in the vehicle

Thus, you have a lot of flexibility to determine which way of payment is most convenient for you, as well as for personal trips and/or business trips.

Why should you choose Flyingstar airport transfer?

Genuine Approach
24/7 customer service

We are always available for you 24 hours a day. 365 days a year.

home-pickup
Free cancellation

Up to 24 hours before your transfer, all cancellations are free of charge.

airport
Professional drivers

Our drivers are all professionally trained and are at your disposal - also in English.

Rental
Great price-performance ratio

Provide quality service at the lowest price. No fees for EC or card payments

company-contract
Simple and flexible booking

Book by phone, online or even easily via WhatsApp. The booking takes only 5 minutes.

company-contract
No credit card fees

Don't have any cash on you? We are happy to accept any credit card free of charge - even contact less